Frequently asked questions
We aim to make all the information you need available to you on our website. Should you still have a question that hasn't been answered, though, you can read the questions that other emco customers have asked here.
Can't find your answer here? Please contact us: we will be happy to answer your questions – quickly and efficiently!
You can find our products world-wide in the showrooms of our partners and specialised tile dealers. Information on German locations can be provided by our field service offices Information about where to buy emco products abroad can be obtained from our listed international distribution partners.
Basically, yes; if you are a wholesaler or a contracting business, in special cases a direct purchase is possible.
There are several options for determining product availability. You can check directly in the product-finder on the left hand side of our web page ? all manufactured products are listed there. Or you can contact your field service office or our plant in Lingen. We look forward to assisting you with your enquiries.
As a matter of principle we always apply our latest terms of sales, shipment and payment. Due to our world-wide distribution and the differing legal conditions our terms of warranty vary from region to region. Please contact our distribution partners for detailed warranty information in your area. For Germany and member states of the European Union our general warranty is valid. The warranty may be able to be adapted in the case of agreed technical alteration or on special agreement.
You can download the emco catalogues from our website either in .pdf or .zip format. Alternatively you can order the catalogues and samples by mail. In addition you can obtain the current emco catalogues from our partners and specialized dealers.
Yes, on request. Contact us personally for further information.
You can always contact our distribution offices or telephone our plant in Lingen directly. If you go to the representative list on our website you will find details of our responsible field service offices.
This information is enclosed in our emco Bautechnik catalogue or you can enquire directly with our property consultation department at emco. A list of well-known buildings situated in Germany and world-wide is available on request.
By deploying a 3 zone cleaning system.
The standard arrangement of the entrance flooring mat is detailed in our catalogue. For example, our standard model 'Diplomat' is supplied to a maximum width of 3000 mm. The maximum weight of a single flooring element is about 45 kg.
Please refer to our installation instructions or contact one of the specialized installation companies. The flooring can also be installed by our service team which can be arranged at an additional charge at your request.
Emco's measurement and installation service is available throughout Germany and abroad.
Maintenance instructions are included in our comprehensive catalogues. Specialist cleaning or exchange of flooring elements can be arranged through emco at your request.
The worn-out ribbed-fabric inlay can be exchanged as long as the aluminium carrier profiles are still in a good condition. This can be done either by the customer or by our customer service team with the help of mobile equipment (ribbed-fabric exchange).